Question 1

Can tenants pay by check or cash?

Accepted Answer

Yes — that's what Landlady is built for. You record a check (with its number) or cash payment in seconds, and the tenant gets an instant receipt. No app required on their end.

Question 2

What happens when a check bounces?

Accepted Answer

You reverse the payment in one step. Landlady undoes the applied amount, restores the balance, and keeps a clean record of the bounce so your ledger always ties out.

Question 3

How do late fees work?

Accepted Answer

Late fees apply automatically after your grace date — by default the 5th. You set the amount and rules in Settings, and Landlady adds the fee without you lifting a finger.

Question 4

Can I waive a late fee?

Accepted Answer

Anytime. Waiving a fee is a single tap. Rent itself is never waived by accident — only the fees you choose to forgive.

Question 5

Do you support ACH or online payments?

Accepted Answer

Landlady is check-and-cash first, because that's how most small landlords actually collect. ACH is on the roadmap, and you'll be able to pass the processing fee to tenants if you want.

Question 6

How is pricing calculated?

Accepted Answer

By unit count. Starter covers up to 20 units at $19.99/mo, Growth up to 50 at $29.99/mo, and Pro up to 100 at $39.99/mo. Every plan includes every feature — there are no per-transaction fees.

Question 7

What does the $199 setup include?

Accepted Answer

It's a one-time fee to get your Landlady account set up and configured for how you collect rent. From there you add your own buildings, units, tenants, and balances from a simple dashboard — it only takes a few minutes per building.

Question 8

Is my data safe if I upgrade plans?

Accepted Answer

Completely. Upgrading only changes your plan tier — every building, tenant, and payment record comes with you untouched.